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Important things

Very important informations about your holiday in our Wellnesshotel

Arrival and departure:
The garage and your room would be ready at 14.00hrs. On your departure day, we ask for your understanding that you must leave the room no later than 11.00hrs. For late or early departure, the whole room price will be charged. Preferred date of arrival is Sunday and Thursday!


Bank coordination:
Südtiroler Volksbank
(IBAN) IT 49 A 05856 58600 01157 0001 310
Internationale Bank code:
(IBAN) IT 49 A 058 5658 6000 1157 0001 310 BIC/SWIFT: BPAAIT2B011 CIN:A


Booking a special room number:
We are happy to book special rooms for our guests but are not able to guarantee particular room numbers even when previously confirmed.


Cancellation:
If no cancellation cover is applicable the following cancellation fees will be implemented:
14 days before due arrival date will incur payment of 0% of the holiday booked.
13-7 days before the due arrival date will incur a payment of 30% of the holiday booked
6 days before the due arrival date will incur a payment of 70% of the holiday booked
The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to
apply the above-named conditions for withdrawal.



Dogs:
Small dogs are welcome to come along with prior arrangement for a cost of € 25,- per day. If needed a cost of € 30 for end cleaning will be billed. Only particular rooms are available for guests holidaying with their pets. Dogs are not allowed in the restaurant, Zirbelstüberl, the winter garden and all other restaurants. The garden and Wellness area are also off limits.


Extra services for a fee:

  • Drinks on order
  • Treatments and therapies in the Quelle-Spa
  • Hairdresser
  • Personal training
  • Babysitting on request
  • Wireless Internet-connection in the hotel lobby
  • Telephone
  • Room service € 10,00

 

Holiday insurance:
We advise you to consider the ‚Holiday Insurance’! All needed information regarding the activation and cost are indicated in your personal booking confirmation. This Holiday Insurance can be taken out when you make your booking.


Methods of payment:
If you pay in cash you´ll receive a discount of 1.5% off your entire hotel bill.
Travelers checks, American Express, VISA, MasterCard and EC Card


Non-smoking rooms:
All room categories are no smoking.


Package holiday offers:
Our holiday offers can not be accumulated!


Payment:
Cash, VISA, Mastercard, Eurocard, Maestro, American Express, (no cheques)


Single room supplement:
A double room with single occupancy will incur an additional fee of between 50% to the room
price including the ¾ gourmet board.


Weekly packages:
Rates are per person for seven days from Saturday to Saturday or Sunday to Sunday,
including ¾ gourmet board, and are 5 - 15% less expensive than the daily rate (2 - 6 days)


Weekend Breaks:
We ask for your understanding that we can only offer weekend breaks from Thursday to Sundays in conjunction with the Beauty-Relax-Package, (limited room category). Stays from Friday to Sunday can only be confirmed at short notice.


Wellness appointments:

  • Our SPA team is very concerned about your wellbeing, so it is important for all that you arrive on time at the agreed dates, otherwise your treatment time must be reduced.
  • The appointments can short-term (24 hours in advance) cannot be changed.
  • Short-notice cancellations of appointments or changes need to be charged with 100% of the price. Thank you for your understanding!
  • SPA Vouchers can be redeemed for treatments only in the period from 09.00 to 15.00 o’ clock. If the dates do not take place at this time, SPA vouchers cannot be asserted.
  • SPA guides: We would be happy to show you our source-SPA with the unique treatment rooms. Please inquire but our staff, or participate in the SPA guides (see the source day courier).


 
 
 
 
Hotel Quelle ****s Nature Spa Resort  ⋅  Fam. Steinmair
Magdalena Str. 4   |   I-39030 Gsieser Tal - Dolomiten - Südtirol   |   Fax +39 0474 948091