Book with Confidence ~ Dream of holidays without worries!

As hoteliers, we are both dream-fulfillers and contact persons for worries, uncertainties and other questions concerning your trip.

Of course, we still offer flexible cancellation conditions.

Here you find the most important information!

  • Is the wellness area of Hotel Quelle open and are there still sports and fitness activities?

The entire wellness centre, the various swimming pools and sauna oasis are open for our guests without restrictions! Our SPA team ensures that distances are respected and that the maximum number of people in the saunas is respected. The maximum number per sauna is indicated at the entrance of the sauna.
Our daily programme "Aufguss" with different infusions, scented trips and peeling in the steam bath takes place, but with a maximum number of participants to ensure safe distances.

We also continue to offer our varied activity programme with guided excursions and fitness activities.

  • Can you still offer buffets?

Yes, we still offer our culinary delights at the buffet. The breakfast buffet, lunch and afternoon buffet, starter, salad and dessert buffet in the evening are accessible with a mask.

Our bar team will also be happy to spoil you with your favourite drink and the musical entertain-ment programme will continue.

  • Is there a general compulsory mask in South Tyrol?

In South Tyrol there is no general obligation to wear mouth and nose protection outdoors, except for the safety distance. It is therefore recommended to always wear a mouth and nose protector.

At the Hotel Quelle we ask you to wear a mouth and nose protector in public areas such as the hotel lobby, restaurant and wellness area. Of course, this does not apply if you are sitting at a table with your loved ones or relaxing on your relaxation couch.

In principle, a distance of one metre must be kept everywhere in South Tyrol. If this distance cannot be guaranteed, your nose and mouth must be covered.
In closed rooms, on public transport, in shops and banks, it is compulsory to wear mouth and nose protection.

  • Do you offer flexible cancellation conditions?

Of course, we still offer flexible cancellation conditions.

FOR ARRIVALS IN THE PERIOD FROM 06.01.2021 To 05.04.2021:
For all bookings, we guarantee the security of cancelling free of charge up to 48 hours before arrival if one of the following reasons applies:

BY ARRIVAL IN THE PERIOD FROM 12.02 to 21.02.2021:
For all bookings we guarantee the security of cancelling free of charge up to 7 days before arrival if one of the following reasons applies:

  • A travel warning for the province of South Tyrol has been issued
  • You yourself have tested positive with Covid-19 (presentation of a positive test result required)
  • Our Wellness & Spa facility may not be used due to an official order

Should one of these cases occur, we will cancel the booking free of charge at your request. We will promptly refund the deposit already paid. Otherwise the general hotel and contract conditions apply.
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