Important to know

Important to know

A lot of important information...

Arrival and departure
The garage and your room would be ready at 14.30hrs. On your departure day, we ask for your understanding that you must leave the room no later than 11.00hrs. For late or early departure, the whole room price will be charged. Preferred date of arrival is Sunday and Thursday!


Bank coordination
Südtiroler Volksbank
(IBAN) IT 49 A 05856 58600 01157 0001 310
Internationale Bank code:
(IBAN) IT 49 A 058 5658 6000 1157 0001 310 BIC/SWIFT: BPAAIT2B011 CIN:A


Booking of a special room number
We are happy to book special rooms for our guests but are not able to guarantee particular room numbers even when previously confirmed.


Dress Code in our restaurant
For dinner in our restaurant we ask you to choose appropriate clothing, which crown the cozy and elegant atmosphere. No shorts or sandals allowed. Thank you!


Single room supplement
A double room with single occupancy will incur an additional fee of between 50% to the room price including the ¾ gourmet board.


Family suite
Occupying the family suite of only 2 people, will incur an additional fee of € 25, - per person per day.


Dogs
Dogs are welcome for a cost of € 29,- per day. Final cleaning € 40,-.
Only on request, in the suite Bio Alpina 1°floor, not allowed in the wellness area, garden and restaurant.


Extra services for a fee
  • Drinks on order, minibar
  • Treatments and therapies in the Quelle-Spa and in the Med Spa
  • Hairdresser
  • Personal training & swim lession
  • Babysitting on request
  • Wireless Internet-connection in the hotel lobby and telephone


Non smoking rooms
All room categories are no smoking.


Local tax
Prices listed do not include the mandatory local tax, which all accommodation facilities in South Tyrol are legally required to charge, of € 2,50 per person and per day. The tax does not apply to children and teenagers up to the age of 14.


Package - holiday offers
Our holiday offers can not be accumulated!


Travel cancellation protection
We advise you to consider the ‚Travel cancellation protection’! All needed information regarding the activation and cost are indicated in your personal booking confirmation. This Holiday Insurance can be taken out when you make your booking.


Cancellation
Flexible cancellation conditions: Don't worry! We are flexible in our cancellation policy according to the situation. These are valid in case of justified reasons, i.e. active travel warning for the province of Bolzano/South Tyrol; you yourself have tested positive with Covid-19 (presentation of a positive test result required); restricted freedom of travel due to border closures; etc.

For cancellations up to 1 month before arrival no cancellation fee will be deducted. For cancellations from 29 to 15 days prior to arrival we charge 30% and from 14 to 3 days 70% of the booked arrangement.
From 2 days before arrival, in case of late arrival or early departure will be charged 100%


Supplement New Year's Eve
For the dinner of the New Year's Eve we calcolate a supplement of € 75,00 per person (starting from 12 years).


Wellness appointments
  • Our SPA team is very concerned about your wellbeing, so it is important for all that you arrive on time at the agreed dates, otherwise your treatment time must be reduced.
  • The appointments can short-term (24 hours in advance) cannot be changed.
  • Short-notice cancellations of appointments or changes need to be charged with 100% of the price. Thank you for your understanding!
  • SPA Vouchers can be redeemed for treatments only in the period from 09.00 to 15.00 o’ clock. If the dates do not take place at this time, SPA vouchers cannot be asserted.
  • SPA guides: We would be happy to show you our source-SPA with the unique treatment rooms. Please inquire but our staff, or participate in the SPA guides (see the source day courier).

Weekend breaks
We ask for your understanding that we can only offer weekend breaks from Thursday to Sundays in conjunction with the Beauty-Relax-Package, (limited room category). Stays from Friday to Sunday can only be confirmed at short notice.

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